1. What this page covers
This page describes the cookies and similar browser storage used on the Turleno website (turleno.com) and the Turleno app (app.turleno.com), and what we do not use. Cookies are small files that a site saves in your browser. Similar technologies, such as local storage, work in a comparable way.
2. What we use
| Name | Provider | Where | Purpose | Category | Duration |
|---|---|---|---|---|---|
agency_session | Turleno (first party) | Turleno app (app.turleno.com), set when you sign in | Keeps you signed in. It holds a random session identifier and is not readable by page scripts (HttpOnly, Secure, SameSite=Strict). | Strictly necessary | While your session is active. It expires after a period of inactivity: up to 30 days for traveller accounts and 24 hours for finance and administrator accounts. Removed when you sign out. |
agency_csrf | Turleno (first party) | Turleno app (app.turleno.com), set when you sign in | Protects against cross-site request forgery: the app sends this value back with requests that change data (Secure, SameSite=Strict). | Strictly necessary (security) | Same as the session. Removed when you sign out. |
turleno-lang | Turleno (first party) | Website (turleno.com), browser local storage (not a cookie) | Remembers whether you chose Turkish or English. It stays in your browser and is not sent to our servers. | Preference | Until you clear your browser's site data. |
The legal pages (privacy, terms, data deletion, cookies, legal, contact, subprocessors) do not set cookies and do not run scripts.
3. Third-party requests
The website and the app serve their fonts from our own servers (turleno.com and app.turleno.com), so loading a page sends no font request to a third party. We do not set cookies for fonts.
When you use WhatsApp with Turleno, WhatsApp and Meta operate their own apps and services under their own policies. See our Privacy Policy for details.
4. What we do not use
We do not currently use analytics cookies, advertising or marketing cookies, the Meta Pixel, Google Analytics, or similar tracking technologies on the Turleno website or app. Because we only use strictly necessary cookies and a language preference, we do not show a cookie-consent banner. If we add analytics or marketing tools in the future, we will update this page and ask for consent first where the law requires it.
5. Managing cookies
You can delete or block cookies and site data in your browser settings. If you block the strictly necessary cookies, you will not be able to sign in to the Turleno app. Removing local storage resets your language choice.
6. Questions
Write to privacy@turleno.com. See also the Privacy Policy.