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Terms of Service

Effective date: 3 October 2026 · Last updated: 6 November 2026

1. Who provides Turleno

These Terms of Service ("Terms") govern access to and use of the Turleno website and software platform ("Turleno" or the "Platform"). Turleno is operated by Fikret Burak Gazioğlu, a sole proprietorship established in Türkiye, Gülbahar Mah. Cemal Sururi Sk. No: 15 E İç Kapı No: 15, Şişli / İstanbul, Türkiye ("Turleno", "we", "us"). Contact: . Details are on our Legal and Company Information page.

2. Acceptance and business use

By creating an account, being given access to an account, or using the Platform, you accept these Terms. If you use the Platform on behalf of a travel agency or company, you confirm that you are authorised to bind it. The Platform is intended for business use by travel agencies, their corporate customers and those customers' authorised users. It is not offered to consumers for personal use. Where a written agreement between Turleno and an agency exists, that agreement prevails over these Terms if they conflict.

3. What Turleno is

Turleno is a corporate-travel management platform, sold primarily to travel agencies, which use it under their own branding for their corporate customers. Through the Platform, authorised users can search and book flights and hotels, request car rental, airport transfers and visa assistance, apply company travel policies and manager approvals, manage travellers, budgets, balances and credit information, receive tickets and vouchers, view reports, and receive email and WhatsApp notifications. Turleno also provides an AI travel assistant through web chat and WhatsApp.

Turleno primarily provides software and related technology. Turleno is not an airline, hotel or car-rental company, and is not itself the provider of the travel services made available through the Platform. Turleno is also not a bank, payment institution, visa or immigration authority, or insurance company. Balances, credit and payment references shown in the Platform are business records of the agency and company, not banking services provided by Turleno.

4. Agencies, companies and their roles

Depending on how the Platform is configured, the travel agency may:

  • set prices and markups;
  • extend credit to its corporate customers;
  • manage its own inventory, such as offline hotel inventory;
  • approve requests that the agency controls; and
  • provide customer support and fulfil the travel services.

The agency remains involved in service fulfilment, pricing, customer support and its supplier relationships. A company that uses the Platform through an agency should direct questions about pricing, credit, fulfilment and support to that agency first.

5. Accounts, authorised users and security

  • Accounts are created and managed by the agency or company. Each user must be an authorised user.
  • You must provide accurate information and keep it up to date.
  • You are responsible for activity under your account and for keeping sign-in links, devices and access secure. Tell your administrator and us promptly if you suspect unauthorised access.
  • Agencies and companies configure their own users, permissions, travel policies, approval structures and financial settings, and are responsible for those configurations.

6. Searches, reservations and suppliers

Search results and reservations come from third-party suppliers, such as airlines, hotel suppliers, GDS/travel-inventory providers and car-rental suppliers, and from inventory that agencies manage themselves.

  • Prices and availability are provided by suppliers or agencies, can change at any time, and are not guaranteed until the booking is confirmed by the supplier or agency.
  • Supplier conditions apply. Airlines, hotels and rental providers set their own fare rules, cancellation and refund conditions, penalties, baggage conditions, check-in requirements and availability restrictions. You are responsible for reviewing them before you book.
  • Tickets and vouchers are issued by, or on behalf of, the supplier or agency once a booking is confirmed. Booking status and ticket status shown by the connected supplier or platform data are authoritative.
  • Modifications, cancellations and refunds are subject to those supplier conditions and to any conditions set by the agency. Penalties and non-refundable amounts may apply, and some changes may need to be handled manually by the agency.
  • Flights and baggage: the airline determines fare rules, baggage allowances, check-in requirements and operational changes. Hotels: the property determines rate conditions, check-in and check-out terms, deposits and cancellation windows. Car rental and transfers: the provider determines driver, licence, deposit and pick-up conditions.
  • Visa and transfer requests are requests for assistance. They are fulfilled by the agency or its providers, and Turleno does not guarantee that any visa will be granted or that a transfer will be available.
  • Agency-managed inventory is entered and confirmed by the agency, which is responsible for its accuracy.

7. Travel policies and approvals

Companies may set travel policies and approval rules in the Platform. The Platform applies them as configured. Turleno is not responsible for the content of a company's policies or for approval decisions made by that company's managers or the agency.

8. WhatsApp integration and Meta terms

Turleno uses the WhatsApp Business Platform provided by Meta. Use of WhatsApp through Turleno is also subject to WhatsApp's and Meta's own terms and policies, which apply between you and Meta. An agency may connect its own Meta WhatsApp Business Account and phone number to Turleno using Meta's Embedded Signup; the agency owns and controls those Meta assets, and Turleno receives only the technical permissions needed to provide the integration. Agencies are responsible for their own customer communications, including lawful basis or consent, message templates and compliance with Meta's requirements. Meta may change, restrict or suspend WhatsApp access, and Turleno is not responsible for Meta's actions or availability.

9. AI assistant

The Turleno AI assistant interprets travel requests and calls the Platform's booking, policy and approval functions. It does not independently guarantee prices, availability, visa outcomes or travel services, and its output may be inaccurate or incomplete. You should review options, prices, travellers' details and conditions before confirming. The assistant does not replace the decisions of your managers or agency. You may always use the conventional web interface or contact your agency.

10. Customer and agency responsibilities

  • Provide accurate traveller data, including names exactly as on travel documents, and make sure travellers hold valid documents, visas and permits for their trips.
  • Have a lawful basis, and give any notices required by law, for the personal data of employees, travellers and customers that you place in or send through the Platform, including WhatsApp communications.
  • Use the Platform in line with these Terms, supplier conditions and applicable law.

11. Acceptable use

You must not:

  • use the Platform unlawfully, fraudulently, or to send spam or unsolicited messages;
  • attempt to access data of other agencies, companies or users, or to bypass access controls or usage limits;
  • probe, scan, overload or disrupt the Platform or its integrations;
  • copy, reverse engineer or resell the Platform except as your agreement allows; or
  • upload malicious code or content that infringes others' rights.

12. Intellectual property and feedback

Turleno, its software, design, trademarks, logos and content belong to Turleno or its licensors. We grant you a limited, non-exclusive, non-transferable right to use the Platform for your business during the term of your access. Agencies' own names, logos and content remain theirs. If you give us feedback or suggestions, we may use them without restriction or payment.

13. Confidentiality

Each party will protect the other's non-public business information that it receives in connection with the Platform, use it only to perform or use the service, and disclose it only to those who need it and are bound to confidentiality, or as required by law.

14. Privacy and data protection

Our handling of personal data is described in the Privacy Policy. Where Turleno processes personal data on behalf of an agency or company, the parties will deal with the required data-protection terms in their agreement (see the draft Data Processing Addendum). Use of the Platform is also subject to the Acceptable Use Policy.

15. Availability, maintenance and third-party services

We work to keep the Platform available, but we do not guarantee uninterrupted or error-free operation. We may carry out maintenance and updates. The Platform depends on third-party services such as supplier and airline APIs, WhatsApp/Meta, hosting, AI and email providers, which can be unavailable or change without notice. Turleno is not responsible for the operations of airlines, hotels or other suppliers, or for delays and failures of third-party services.

16. Fees and billing

Fees for the Platform, if any, are set out in the agreement or order between Turleno and the agency, and are generally billed to the agency. Amounts a company owes to an agency for travel services, and any credit or balance arrangements between them, are between that company and the agency. Taxes are added where applicable.

17. Suspension and termination

We may suspend or restrict access if needed to protect the Platform, other users or the law, or if these Terms are breached. Either party may end the agreement as provided in the agreement or, for access without a separate agreement, by giving notice. On termination, the right to use the Platform ends. We will handle personal data according to the Privacy Policy and the applicable agreement, and data may be kept where required by law. Provisions that by their nature should survive termination (such as intellectual property, confidentiality, liability limits and governing law) will survive.

18. Disclaimers

To the extent permitted by law, the Platform is provided "as is" and "as available". We do not guarantee supplier availability or prices, the uninterrupted operation of external APIs, visa approval, airline operations, hotel performance, or the exact output of the AI assistant, and we disclaim implied warranties.

19. Limitation of liability

To the extent permitted by law, Turleno is not liable for indirect or consequential loss, or for loss of profit, revenue or business, and Turleno's total liability arising from the Platform is limited to the fees paid or payable to Turleno for the Platform in the twelve months before the event giving rise to the claim. Nothing in these Terms limits liability that cannot be limited or excluded under applicable law, such as liability for intentional wrongdoing or gross negligence.

20. Indemnification

Each customer agency or company will indemnify Turleno against third-party claims arising from its unlawful use of the Platform, its content, or its breach of these Terms, to the extent permitted by law, provided that Turleno notifies it promptly and allows it to participate in the defence.

21. Governing law and dispute resolution

These Terms and any dispute arising from them are governed by the laws of the Republic of Türkiye. The parties will first try to resolve a dispute in good faith. Which courts or enforcement offices are competent is determined under applicable law, unless a written agreement between the parties provides otherwise.

22. Changes to these Terms

We may update these Terms. The updated version will be published on this page with a new date, and for material changes we will notify agency customers through the Platform or by email. Continued use after the effective date means you accept the updated Terms. These Terms are effective from 3 October 2026 and were last updated on 6 November 2026.

23. Contact

Questions about these Terms: . Privacy matters: .