1. Purpose and scope
This Acceptable Use Policy applies to everyone who uses the Turleno platform, including travel agencies, corporate customers and their users. It supplements the Terms of Service.
2. General rules
You must not use Turleno to:
- violate applicable law or the rights of others;
- abuse the service, including overloading it or interfering with its security or operation;
- send spam or unsolicited bulk messages;
- send deceptive, misleading or fraudulent communications;
- impersonate another person or organisation;
- attempt unauthorised access to accounts, data or systems, including those of other agencies or companies;
- send or store prohibited, malicious or infringing content; or
- circumvent access controls, usage limits or approval and policy controls.
3. Accounts and credentials
Keep sign-in links, devices and credentials secure and do not share them. Do not send passwords, access tokens, PINs or API secrets in chat, WhatsApp or email.
4. WhatsApp and connected Meta assets
Agencies and customers that use WhatsApp through Turleno, including agencies that connect their own Meta assets through Embedded Signup, are responsible for:
- communicating with their customers lawfully;
- obtaining and keeping any opt-in or consent that is required, and respecting opt-outs;
- using approved message templates where Meta requires them;
- complying with Meta's and WhatsApp's terms and policies, including the WhatsApp Business policies;
- protecting their own Meta business accounts and access; and
- the content of their messages and its compliance.
They must not misuse connected Meta assets, send content that violates Meta policies, or use WhatsApp through Turleno for purposes Meta does not permit.
5. Suspension and restriction
If use of the Platform creates material legal, security or platform-policy risk, Turleno may restrict or suspend the affected functionality, and will try to tell the customer and give an opportunity to fix the problem where that is practical and safe. Meta controls its own platform: Turleno cannot override Meta's decisions about WhatsApp accounts, numbers or message quality, and is not responsible for them.
6. Reporting
To report suspected misuse or a security concern, write to privacy@turleno.com or hi@turleno.com. Effective from 3 October 2026; last updated 6 November 2026.