Service providers that process personal data for Turleno
Turleno uses the providers below to deliver the platform. The list shows the purpose of each, the kind of data involved and, where it is known, the processing region. Where the region has not been confirmed, we say so rather than guess. It describes providers that Turleno engages; it is not a list of everything that happens inside a third party's own systems. See the Privacy Policy for how we use personal data.
| Provider | Purpose | Service / data category | Processing region |
|---|---|---|---|
| Amazon Web Services (AWS) | Cloud hosting of the application and its databases, file and backup storage, caching, logging and secret management. | Platform data: accounts, traveller and booking data, policy and approval data, financial metadata, logs and backups. | Frankfurt, Germany (EU) |
| MongoDB Atlas (MongoDB, Inc.) | Managed database for web-chat conversations, notification working data and the website assistant (“Ask Turleno”) chats. | Chat messages, notification data and website-assistant chats. | AWS Frankfurt, Germany (EU) |
| Google Cloud (Vertex AI, Gemini models) | AI language model used by the Turleno AI assistant to interpret travel requests, and by the website assistant (“Ask Turleno”) to answer visitors' questions about Turleno. | Content of assistant messages and the platform data needed to answer a request; for the website assistant, only the chat itself. | Website assistant: europe-west3, Frankfurt, Germany (EU). Platform assistant: region requires confirmation. |
| Meta Platforms / WhatsApp (WhatsApp Business Platform) | Sending and receiving WhatsApp messages. Meta processes information under its own terms and privacy policies (see the Privacy Policy). | WhatsApp messages and message metadata. | Determined by Meta; region requires confirmation. |
| Resend | Sending transactional email such as sign-in links and notifications. | Recipient email address and email content. | Region requires confirmation. |
| Slack (Salesforce, Inc.) | Internal notification of demo requests submitted on the website, including from the website assistant, and of operational alerts. | Demo-request details (name, work email, agency or company, role, team size, optional phone), a short summary of the website-assistant chat when the demo form is submitted from it, and alert messages. | Region requires confirmation. |
| Google Workspace | Business email and correspondence, including support and privacy requests sent to Turleno. | Email correspondence. | Region requires confirmation. |
Travel suppliers (independent recipients)
To search, book and service travel, Turleno connects to travel suppliers and passes on the traveller and booking details needed for that purpose. Suppliers process this information under their own terms and privacy policies and are not Turleno's subprocessors. Which of them apply depends on the services enabled for an agency and company.
- Airlines and flight distribution: Turkish Airlines (THY), Pegasus, AJet and Travelport.
- Hotels: integrated hotel suppliers, and hotel inventory that agencies manage themselves.
- Car rental: Enterprise Türkiye.
- Airport transfers and visa assistance: fulfilled by the travel agency or its providers.
Changes to this list
We update this page when we add or replace a provider. Agency customers who need advance notice of changes can ask us at privacy@turleno.com. Effective from 3 October 2026; last updated 6 November 2026.